Allen Benjamin Return Policy

At Allen Benjamin, we stand behind our products 100%. We guarantee all of our taps to be of the finest quality, manufactured by American craftsmen to standard industry dimensions and tolerances.

Should the need arise to return any products, please contact us for instructions. The return shipping charge will be the responsibility of the customer unless the item is defective, damaged or not what you ordered. Carefully review the return policy below to make sure your item is eligible to be returned:

  • Products must be returned in good, usable condition in original packaging (if possible). Please reference your Order Number.
  • If an item is defective, damaged or not what you ordered, we will gladly exchange or issue a full refund including shipping costs for that item. Call Allen Benjamin at 800-528-7404 so we can best serve you and provide you with return instructions.
  • Products not defective or damaged and returned after 30 days of the receipt of the item will be charged a 20% restocking fee, which will be deducted from the total refund amount.

Non-Refundable Items

  • Tools that have been used or that are worn in any way.

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