Frequently Asked Questions

What are Allen Benjamin’s business hours?

Office hours are 7:30 a.m. through 4:00 p.m. CST, Monday through Friday.

Do you sell high speed steel (HSS) or premium high speed steel (HSSE) taps?

Yes. Allen Benjamin offers a line of HSSE high performance, application-specific taps. Although carbide taps has been our core business in the past, HSS and HSSE taps are available. Please browse our online catalog or consult our customer service department.

What other products does Allen Benjamin offer?

Besides carbide and carbide-insert taps, Allen Benjamin offers:

  • HSSE high performance, color-coded, application-specific taps;
  • Tap extensions-for ANSI standard taps, for coolant-through ANSI standard taps, and for DIN (Metric) standard taps;
  • Blueprint special taps (made to customer specifications)
  • Vast selection of styles and types of taps.
  • Smart Cut® tapping fluid;

Are tool coatings available for extended tool life?

Yes, a variety of coatings are available. Contact our Customer Service Dept. for price and delivery details. See our Surface Treatment Technical Data sheet. The Allen Benjamin catalog also has technical data on surface treatments in the Engineering Data section.

What are “PRX” and “PRC” carbide taps?

These are high performance, proprietary carbide taps designed by Allen Benjamin engineers. The "PRX" tap was initially designed to thread high hardness material such as inconel and stellite, and is suitable for other materials with a high hardness on the Rockwell C scale such as pure tungsten and cast aluminum. The "PRC" tap was designed to tap titanium parts, as well as beryllium and related materials in aerospace and medical applications.

Can I order or download catalogs/literature from your website?

Yes, literature can be viewed online, downloaded as PDF files or sent to you upon request. For more information visit our product literature page.

Does Allen Benjamin sell tools to end-users?

Yes. Allen Benjamin will accept direct orders from end users via the Allen Benjamin website, or via an Industrial Distributor.

Does Allen Benjamin have a minimum order policy?

Allen Benjamin's minimum net charge per order is $25.00.

Does Allen Benjamin sell internationally?

Yes. Allen Benjamin currently does business on a global scale.

What is Allen Benjamin’s returns policy?

We guarantee all of our products to be of the utmost quality, manufactured in an ISO 9001:2008 registered facility with standard industry tolerances and dimensions, and consistent with customer-specified design specifications. Should the need arise to return any cutting tools, please contact our customer service department at 800-528-7404 or return to Allen Benjamin Inc., 215 Elmwood Ave., South Beloit, IL 61080.

Who should I contact for technical assistance?

Allen Benjamin has Thread Tool Engineers/Tool Designers on staff to offer immediate assistance on any tapping application you may have. Feel free to contact our customer service department 800-528-7404 or 480-968-7937 when the need arises.

Does Allen Benjamin accept credit card payments? If so, which cards?

Yes, Allen Benjamin accepts American Express, MasterCard and VISA.

How will Allen Benjamin ship my order?

When placing an order online, your order will be shipped via UPS. When placing an order via an Industrial Distributor, we will ship the order per customer shipping instructions. We use major carriers who are the most trusted in the business.

How will Allen Benjamin ship my international order?

We will ship international orders per customer instructions.

Is Allen Benjamin ISO certified? Does Allen Benjamin have a quality management system in place?

Allen Benjamin is registered and conforms to the Management System Standard ISO 9001:2015. Click here to view our certificate.

Does Allen Benjamin offer tapping/cutting fluid?

Yes. We offer an excellent product called "Smart Cut"® which is available in 16 oz., 1 gal., 5 gal., and 55 gal. containers. Smart Cut® is an environmentally smart tapping and drilling fluid that will significantly extend tool life, while providing a superior finished cut.

Do you sell special taps?

Yes. Allen Benjamin special taps are available upon request. We can manufacture tools to your specifications, which may include (but are not limited to) varying chamfers, oil hole (coolant-through) designs, alternate coatings, special thread forms, and special size-geometry-length-tolerance, depending on your specific application. Contact our customer service department for availability, pricing and delivery.

Do you offer metric dimensioned taps?

Allen Benjamin offers an entire line of metric taps. For more information refer to our catalog.

Does Allen Benjamin manufacture thread forming taps?

Allen Benjamin's carbide thread forming taps are available in a range of popular inch and metric sizes. For available sizes, consult the Allen Benjamin catalog. For specific materials suitable to thread forming with carbide taps, contact the Customer Service Department at 800-528-7404 or 480-968-7937.

Have a question we didn’t cover?

If you have any questions that we didn't cover please submit them through our Contact Form or contact Allen Benjamin at 800-528-7404 or 480-968-7937.

Shop for Taps

View choices online for the best in carbide and HSSE tooling.

Product Literature

Product info on downloadable brochures and documents.

HSSE Tap Guide

Review the tool guide.

Contact Us

Contact Allen Benjamin direct by toll-free phone, fax or email.